Full-time, Part-time
Job Description
Requirements
General Summary
The Cashier is responsible for register transactions involving the sale and/or return of merchandise.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
• Project a positive representation.
• Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Clear customer checkout lines quickly and efficiently.
• Answer and monitor all calls and pages promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
• Assist in pricing, stocking, marking and bagging of merchandise.
Register Operations
• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
• Participate in store and Cashier meetings.
• Maintain the appearance of the area around the register.
Education/Training
High School or GED equivalent.
Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.
General Summary
The Lumber Yard Associate's primary jobs will be to load customers on the yard and to make deliveries to job sites. Our goal as a company is to provide an amazing customer experience unparalleled in the industry from beginning to end and this position is part of this experience. Other duties include receiving and stocking of merchandise and helping maintain a clean and orderly merchandise presentation and overall yard cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Grandfather Lumber.
• Proactively assist customers in loading of merchandise.
• Greet customers entering and throughout the yard and on job sites. Thank customers when finished and when they are leaving the yard or we are leaving the job site.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of yard layout and location of products.
• Assist customers throughout the yard and job sites with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the yard.
• Load customers by loading ticket once transaction has taken place.
• Deliver materials to job sites/homes by flatbed truck that will often require use of a truck-mounted forklift but also may require a dump bed, scissor-lift, or pickup truck.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the yard, stock room and outdoor merchandise area.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Other Essential Requirements
Education/Training
High School or GED equivalent.
Experience
Formal retail lumberyard experience or construction industry experience preferred but not required. Forklift experience is a plus.
Physical Demands
Standing, walking, lifting (up to 100lbs possibly) and climbing.We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.